The Key to Rental ERP Success: Powerful Software Backed by Exceptional Support

When rental companies evaluate ERP software, it’s easy to get caught up comparing features. Asset tracking, billing automation, maintenance scheduling – the list goes on and on. These features are critical, but they only tell half of the story.

The real measure of ERP success isn’t just what a system can do; it’s equally important to understand how well it helps your team use those tools every day. That’s where customer support makes all the difference.

Features Build Efficiency. Support Sustains It.

Even the most advanced ERP systems won’t reach their full potential without the right support behind them. When challenges arise –whether it’s a reporting hurdle, a lack of rental asset insights, or a configuration issue that interrupts workflows – your operations can stall. In the rental industry, that kind of downtime can quickly impact your bottom line.

A powerful ERP system provides the backbone of operational control: connecting and streamlining key functional areas of your business under one technological roof. But it’s the people behind the system – the support team who truly understand your business – that make sure the underlying features work for you and not against you.

That’s why the best ERP experience comes from a combination: feature-rich software designed for rental operations, and an attentive support team that ensures those features deliver consistent results.

Why Customer Support Matters in the Rental World

No two rental companies are the same. Some specialize in short-term equipment rentals with fast turnover. Others manage complex long-term contracts with strict utilization tracking. Many operate in remote areas where downtime isn’t just inconvenient, it’s costly.

Because of this variation across the board, customer support can’t be a one-size-fits-all solution. It needs to be hands-on, responsive, and accurate. Below are several reasons why this matters:

1. Time is Money & Downtime Hurts

When an excavator sits idle because of a system error, or a billing issue delays cash flow, the financial impact is immediate. A responsive support team understands this urgency by not relying on ticket logging but rather, provides immediate solutions to address the issue promptly.

2. Training and Adoption Make or Break ROI

ERP systems are only as good as the teams using them, which is why effective training is critical. Rental businesses may experience employee turnover, seasonal workforce shifts, and new process introductions. Without the proper training and ongoing support, even the best ERP features can go underutilized and cause unnecessary headaches.

3. Industry Knowledge Drives Proactive Solutions

Generic tech support can only go so far. When you call with a question about rental utilization rates, serialized inventory, or contract billing, you don’t have time to explain how your operations work. Rather, you need someone who already understands them and provides you with a proactive solution as opposed to one that will take valuable time to resolve.  

4. Continuous Optimization Creates Long-Term Value

ERP wins aren’t about going live; it’s about staying optimized. As your business evolves, your workflows, reporting needs, and growth targets change. Tapping into experts who are eager to facilitate optimization efforts to match the growth of your business is extremely important.

How Discovery Solutions Delivers Both

At Discovery Solutions, we’ve always believed that great ERP software should come with great people behind it. That’s why we’ve built our Rental Module, one of five key modules offered through DMS ERP, in conjunction with our in-house support model to ensure these key drivers of your success work seamlessly together.

Here’s what sets us apart:

In-House Implementation & Support

The same team that configures your system is the one that supports it long after go-live. No third parties. No offshore handoffs. Just a direct line to the people who understand your operations the best.

Dedicated Success Managers

Every client has a named contact who knows their business inside and out. They’re not just there to solve problems as they’re your go-to for new feature rollouts, reporting improvements, and process recommendations.

Decades of Rental Experience

We’ve partnered with rental companies for decades. That depth of experience offers a proactive mindset, as opposed to a reactive one. We’ve seen the challenges you’re likely to face and have a proven team in place to handle them.

Ongoing Optimization

We don’t stop at resolving tickets as we continuously look for ways to help you do more with DMS ERP. Whether it’s improving reporting accuracy, automating manual tasks, or surfacing data insights you didn’t know existed, we help you get the most out of our software.

Real Results: Wrangler Rentals

When Wrangler Rentals needed on-site support to ensure their team continued getting the most out of DMS ERP, our experts stepped in to assist. Working directly with their CFO, Maria Martin, and her team, we fine-tuned their Accounts Payable workflows, improved reporting accuracy with custom reports, and gathered valuable user feedback to further enhance system performance. But don’t just take it from us, see what Maria had to say:

“Discovery listens and takes action. Whether it’s performance, reporting, or workflow improvements, they are always working toward a solution.”

The result was smoother operations met by continued confidence in their ERP investment. Read the full Wrangler Rentals case study to see how our hands-on support helps rental companies drive long-term success.

 
The Discovery Experience = Software + Support That Works

In the rental industry, ERP success depends on both technology and teamwork.

The right ERP features give you visibility and control. The right customer support ensures those features work the way they’re supposed to for your unique operations.

At Discovery Solutions, we deliver both. Our Rental Module is built for your industry, and our in-house team stands behind it every step of the way.

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